Bingle Bears' Policies


Bingle Bears' Policies

Payment

You can adopt your Bingle Bear through Paypal with payment in U.S. dollars.  It is not necessary to have a Paypal account as you may use your credit card through them.  After you have contacted me regarding your intent to purchase one of my creations, I will e-mail you a Paypal invoice that includes the purchase price and shipping charges with full insurance.  Payment can also be made by bank transfer if arranged first, but please be aware that your bank will charge you a fee to do this. 

Layaway can also be arranged.  Layaway would consist of two equal payments.  The first payment is due two days after ordering and is non-refundable.  The second payment is due 30 days later.  I will ship the bear after it has been paid in full.  If these terms are not adherred to I will not be able to offer layaway for future purchases.

Commissions

I'm sorry, but I no longer accept commissions for my work.  All of my bears and friends are unique, one-of-a-kind designs.  I've found that being free to create what I want to, when I want to keeps my creativity high and my stress and "burn-out" low.  This is one way I can be assured of providing the highest quality creations for my collectors.  Thank you for understanding.

Shipping

I charge actual shipping without any extra packing or handling fees.  I require all of my creations to be shipped insured for the full purchase amount because I am not responsible for packages damaged in shipping.  In addition, I cannot lower the value of any purchases on custom forms because that would consist of mail fraud.  Any duties or customs charges are the responsibility of the customer.  

Refunds and Exchanges

I wish for you to be completely delighted with your Bingle Bear creation. If for some reason you are not, please contact me within 7 days of its arrival to arrange a return. Returns should be postmarked within 7 days of a return agreement and must be in their original condition including their accompanying paperwork. Please consider sending the item insured for your own protection as I cannot refund money for an item lost or damaged in shipping.  A refund of your money (not including original or return postage) will be credited to you through Paypal once I have received the item in original condition.

Additional Policies and FAQ

All of my precious creations are unique individuals using patterns that I painstakingly design and create in my non-smoking home. We do have a dog, Bingley, living in our home, but he is so hypoallergenic that even my dear husband can handle being around him (and I've never seen anyone more allergic to dogs!). 

Although cuddly and lovable, my bears and their friends are intended as adult collectibles and are not suitable for children 12 and under.

My bears and their friends are measured in a standing position from the bottom of their feet to the top of their head.  Measurements are approximate and I do not include the ears in the height. 

Feel free to e-mail me!

Bingle Bears are one-of-a-kind mohair artist teddy bears and patterns

designed and handmade by Cheryl Hutchinson.

Copyright © 2009-2015 Cheryl Hutchinson. All rights reserved.